United Nigeria Pledges Commitment To Passengers’ Welfare

United Nigeria Airlines has reaffirmed its commitment to passengers’ welfare in line with Nigerian Civil Aviation Authority (NCAA), consumer protection regulations.

The airline reinstated this while reacting to concerns raised by Ms. Bolaji Ogunmola in a now viral video broadcast regarding the recent disruption to her travel plans from Ekiti Airport.

United Nigeria Airlines, in a press statement, offered its apologies to her and all affected passengers for the inconvenience.

The statement signed by the UNA public relations officer, Chibuike Uloka, declared that the airline regrets the flight delay experienced by its Passengers.

“We fully recognise the impact that flight delays and cancellations have on our passengers, particularly when they interfere with significant personal and professional commitments. We deeply regret that Ms Ogunmola was affected by these circumstances.

“Flight UN0623, on which Ms Ogunmola was originally scheduled to travel on 7 January 2026, was initially disrupted due to unscheduled aircraft maintenance. Communications regarding the disruption were promptly sent to all affected passengers via email and text messages.

“In prioritising our passengers, the flight was specially reintroduced into our operations on 8 January 2026, despite the Ekiti-Lagos route not being part of our scheduled services for the day.

“In line with our commitment to passenger welfare, United Nigeria Airlines ensured full compliance with all applicable NCAA Consumer Protection Regulations, including passenger care obligations during flight disruptions, as provided under Part 19 of the NCAA Consumer Protection Regulations.

“United Nigeria Airlines offers its unreserved apologies to Ms Ogunmola and all other affected passengers. We remain steadfast in our commitment to the highest standards of safety, operational excellence, and exceptional customer service.