The National Communications Commission (NCC) yesterday has staged a sensitisation programme to let mobile phone users know how to claim their rights in the event service providers fail to meet customers demands.
Speaking at the ceremony held in Birnin Kebbi, the director, Consumer Affairs Bureau of the NCC, Alkasim Abubakar Umar said they were in the State to educate, inform and protect the rights of mobile phone users
Umar disclosed that the commission has introduced a 622 code toll free to report any customer call centre operator of mobile network that failed to resolve consumer complaints while another toll free code 112 was introduced to report emergency situations to nearby security agencies, hospitals amongst many other rescue establishments
He advised consumers to be cautious of using codes sent to them from suspicious persons and always use 2442 code to deactivate all unsolicited SMS, adding that NCC would treat any complaint lodged in its website with utmost sense of seriousness for prompt action.
The representative of the Emir of Gwandu, Allhaji Ibrahim Bashar said the importance of GSM in modern life endeavours can not be overemphasised but however urged the consumers to take seriously the information they acquired at the programme to be able to fight for their rights from mobile network providers in the country
Consumers complained about quick exhaustion of Data and Airtime shortly after phone recharge of which the service providers , MTN, Glo, Airtel and 9mobile representatives promise to into the challenges with a view to addressing them
