FG Unveils Citizens’ Delivery Tracker App To Monitor Governance

The federal government has unveiled an upgraded citizen delivery application called Citizens Delivery Tracker App, which has gone live.

Speaking during the go-live launch in Abuja, yesterday, the Special Adviser to the President on Policy Coordination, Hadiza Bala Usman noted that this was in furtherance of President Bola Ahmed Tinubu’s determination to involve Nigerians in governance and hold his government accountable.

Usman, who is also the head of the Central Delivery Coordination Unit (CDCU), which announced the unveiling of the upgraded Citizens Delivery Tracker, said the app, which can be immediately accessed at app.cdcu.gov.ng, is a significant milestone in President Tinubu’s commitment to ensuring transparency and accountability.

Now, Nigerians will have access to the deliverables of all Ministers thereby acknowledging the citizens as integral stakeholders in monitoring and evaluating the government’s performance. The App will be available on Google Play Store and Apple Store within the next month, the statement said.

“The innovative application, which was upgraded by the CDCU in consultation with diverse stakeholders, provides citizens with information on priority projects, policies, and programmes of the Federal Government.

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“This application will enable citizens with the opportunity to give real-time feedback on their assessment of the government’s performance on the implementation of its policies, projects, and programmes from anywhere they are in the country,” the statement added.

Key features of the Citizens’ Delivery Tracker App include: Comprehensive Project Monitoring, from which citizens can access detailed information on government priority projects and programmes nationwide, promoting transparency and accountability, and fostering a sense of shared responsibility.

Another key feature is Real-time Feedback Mechanism, in which users can submit their assessment of ministries, provide feedback and observations directly through the app, facilitating timely responsiveness from the CDCU and ensuring that citizens’ voices are heard.

It said this will propel the President Tinubu, toward actualizing his commitment to citizen engagement, to enhance direct access to Nigerians’ feedback on ministerial deliverables through a dedicated dashboard in his office.

The Citizens’ Delivery Tracker App will undergo continuous enhancements, incorporating user observation to ensure user-friendliness and maintain a robust feedback loop between citizens and government, ultimately towards ensuring effective and prompt delivery on all government priority areas.

In addition to the App, the CDCU has also developed a Delivery Reporting Framework and Template, to accurately assess and report the performance of ministries, departments, and agencies (MDAs). We are adopting international best practices and utilizing globally recognized performance indicators and benchmarks to assess the performance of MDAs in the implementation of the presidential priority programmes, projects, and policies.

The CDCU assured all Nigerians of its commitment to effectively tracking, monitoring, and reporting the performance of MDAs in line with the Presidential priorities. The CDCU calls for the partnership of all Nigerians in the quest for national development.

The unit further enjoined all Nigerians to embrace this opportunity to foster a culture of civic participation and co-create a future where governance genuinely serves the needs of the people in line with the aspiration of the President.

The Central Delivery Coordination Unit (CDCU) is mandated to monitor, evaluate, and drive the delivery of the Federal Government’s priorities. Working in close collaboration with relevant stakeholders, CDCU focuses on tracking the progress of Ministries, Departments and Agencies (MDAs) of government, and accelerating outcomes aligned to national strategic objectives.

CDCU regularly consults and collaborates with the MDAs to identify challenges and bottlenecks in implementation and facilitate the resolution of all impediments. The Unit also evaluates project outcomes to ensure value and impact to the last mile. The goal is to ensure that citizens feel the impact of government in all ramifications.