Keystone Bank Targets Better Customer Service Efficiency, Relocates Awolowo Road Branch

Keystone Bank Limited has unveiled a comprehensive digital transformation initiative to boost customer service efficiency, as Nigeria’s banking sector grapples with rising demands from tech-savvy consumers and regulatory pressures to resolve issues faster.

In line with this, the lender announced on Thursday that it has relocated its Awolowo Road branch in Ikoyi to enhance customer service efficiency and deliver a more seamless banking experience.

The bank stated that the relocation reinforces its commitment to enhancing the customer experience, operational efficiency, and client engagement in the Ikoyi business district.

The lender added that the newly relocated branch has been strategically designed to offer a modern, convenient, and customer-centric banking environment.

The opening ceremony, held on Wednesday, was attended by executive management, staff, customers, and key stakeholders from the Ikoyi community.

Speaking at the event, the managing director & CEO of Keystone Bank, Hassan Imam,  emphasised that the relocation aligns with the bank’s broader strategy to strengthen its presence in key commercial hubs while delivering innovative and responsive banking solutions.

“The relocation of the branch offers us another opportunity to further optimise our strategic expansion and digital transformation drive by deploying channels that enhance our customers’ experience at all touchpoints.

“As a bank, we will continue to raise the bar in creating best-in-class service environments for our customers in line with our core values of professionalism and customer focus.”

In her comments, the executive director, South and Corporate Bank, Keystone Bank, Nnenna Anyim-Okoro, highlighted the branch relocation as a reflection of the bank’s customer-first philosophy, innovation, and commitment to sustainable growth.

The branch, formerly situated at 36 Awolowo Road, Ikoyi was.moved to a newly developed, state-of-the-art facility at 1 Keffi/Manuwa Street, Ikoyi, Lagos.

“This new branch is a hub for community interaction, business support, and seamless banking solutions. We are committed to investing in people, technology, and processes that enhance customer experience and build long-term trust,” she said.

Customers within the Ikoyi axis praised Keystone Bank for its progressive, customer-focused leadership, describing the bank as more than a financial institution but a family.

They commended the choice of location as strategic and well-considered, noting the bank’s ability to serve the Ikoyi community with excellence.

Customers also expressed appreciation for Keystone Bank’s support of local businesses, highlighting its role in providing financial backing even during challenging periods and encouraged individuals and companies yet to bank with Keystone to consider it as a preferred financial partner.