Bi-Courtney Introduces Slot System At Lagos Airport

The operator of Terminal 2 of Murtala Muhammed Airport (MMA2), Lagos, Bi-Courtney Aviation Services Limited (BASL) has introduced slot system at the Lagos Airport.

The head of Corporate Communications at BASL, Ajoke Yinka-Olawuyi, stated yesterday that insights gained during the 2025 peak season directly informed key efficiency-enhancing initiatives in 2026.

Quoting BASL’s head of Aeronautics & Cargo Services and acting chief operating officer, Remi Jibodu, Yinka-Olawuyi stated that the slot system initiative would improve aircraft movement coordination and reduce congestion throughout the terminal during peak periods.

She further explained that the initiative would further enhance on-time performance for airlines, enabling better planning and deployment by ground handling companies.

“The year-end peak period highlighted the importance of structured coordination among all stakeholders operating within the terminal environment,” Jibodu said.

“In 2026, MMA2 will introduce a structured slot system to balance demand and capacity across the airport terminal. This initiative will improve aircraft movement coordination, reduce congestion throughout the terminal during peak periods, enhance on-time performance for our airline partners, and enable better planning and deployment by ground handling companies.”

He added that the initiative forms part of MMA2’s broader operational optimisation strategy and reflects the terminal’s commitment to aligning operations with global best practices in apron and airside management.

Beyond aeronautical operations, MMA2 also achieved significant successes in its non-aeronautical services, further enhancing the overall passenger experience.

Commenting on this, head, Space & Premises Management, Kola Bamigboye, noted that the year under review marked a period of innovation and strong performance across customer-facing services.

“Over the past year, MMA2 achieved remarkable progress across its non-aeronautical services, driven by innovation and a deliberate focus on customer experience,” Bamigboye said.

“From retail and concession management to enhanced passenger amenities, our objective has been to deliver a convenient, comfortable, and engaging terminal environment. We are well-positioned to sustain this momentum in 2026 by continuing to innovate and elevate the customer journey.”

Bamigboye stated further that Security and passenger-support systems recorded notable improvements during the year-end period.

“MMA2’s enhanced CCTV surveillance infrastructure played a critical role in monitoring terminal activities and facilitating the prompt recovery of several lost or forgotten items, including personal belongings and travel documents.”

“These items were successfully returned to their owners, attracting commendations and positive testimonials from passengers who praised the terminal’s vigilance, professionalism, and responsiveness.”

“To further support passengers during the busy festive season, MMA2 maintained an active customer experience email channel throughout the period, ensuring swift acknowledgment, investigation, and resolution of issues reported via that medium.

“This proactive engagement mechanism contributed to speedy responses, improved passenger confidence, and overall service satisfaction during peak operations.”