The Federal Ministry of Humanitarian Affairs, Disaster Management and Social Development has launched its SERVICOM service charter in Abuja.
The permanent secretary of the ministry, Dr Nasir Sani-Gwarzo said that the ministry’s SERVICOM service charter is a veritable tool of guidance in the implementation of the ministry’s programmes, activities, outcomes, output, key performance timeliness, objectives, and targets.
Represented by the director of Reform Coordination and Service Improvement, Mr Valentine Ezulu, at the launching of the ministry’s SERVICOM service charter in Abuja, the permanent secretary said that the launching of the charter was part of efforts to ensure transparency and effective service delivery to the general public. He said SERVICOM is one of the reforms put in place to achieve the Freedom of Information (FOI) Act.
Speaking further he reiterated that the launching of this charter will give ample opportunity for the general public to know and assess the activities, achievements and challenges of the ministry as well as its expectations. He said SERVICOM plays a great role in scoring the performance of any government agency and through this charter members of the public and stakeholders will have the opportunity to evaluate the performance of the ministry.
Sani-Gwarzo informed that “we are in an era where the government has thrown its activities wide open for scrutiny by citizens as such opinion, suggestion and complain boxes will be placed in strategic places around the ministry in order to solicit input from the general public to improve on the ministry’s service delivery to its clients, target groups, other members of the public as well as other stakeholders.”
He assured the general public that every inquiry will be given prompt response.
Earlier in his welcome address, the director Reform Coordination and Service Improvement, Mr Valentine Ezulu, represented by the acting Nodal officer, Mrs Eucharia Oruche, said that the ushering in of the SERVICOM charter is to inform and educate the public of the activities, achievements and challenges of the ministry since its inception and also to open up avenue for stakeholders and the general public to ask questions and get responses.