KEDCO Boss Pledges Improved Operational Efficiency, Customer Satisfaction

The acting managing director/CEO of Kano Electricity Distribution Company(KEDCO,  Abubakar Yusuf, has promised to improve the company’s operational efficiency and service delivery.

Yusuf gave the promise during his maiden visit to all regional offices across Kano, Katsina and Jigawa states, to discuss best ways of improved and efficient service delivery to customers.

This was contained in a statement issued to journalists by the head of Corporate Communications, Sani Bala Sani in Kano, after completion of the tour, yesterday.

Sani said, the visitation and engagement with all staff was topmost of the MD/CEO’s priorities since assuming duty and was predicated on the strategic need to solicit support and endorsement of all towards actualisation of the organisation’s renewed vision of improved service delivery to its numerous customers.

The MD gave insight on his board and management’s immediate plans for KEDCO, while explaining that their vision is to ensure there is greater financial performance of the Company, underscored by hard work, integrity, professionalism, fairness, accountability, transparency, synergy and collaboration towards excellent service delivery.

Accordingly, Yusuf gave insights on his target to improve the Company’s operational efficiency through effective energy accountability and commercial efficiency for sustainable growth of the organisation.

He challenged staff to be good ambassadors of the company and ensure all customers’ feedback are channelled appropriately for immediate implementation, noting that KEDCO customers always deserve the best of services.

“We must respect our customers, listen to them, and ensure we serve them better because they are the reason we are in business and we cannot effectively operate if our customers are not pleased with our services” he added.

In their individual remarks, the regional staff echoed their unreserved pledge to support the management to deliver on their mandate and applauded the MD for being the first, since inception, to visit and engage with all the staff across the Company’s coverage area.