Nigerian Aviation Regulator Fines Kenya Airways For Consumer Rights Violation

The Nigerian Civil Aviation Authority (NCAA) has fined Kenya Airways for violating consumer rights in its Nigerian operations. This is one of the authority’s latest regulatory actions to enforce passenger protections.

Kenya Airways paid undisclosed fines for abusing passengers and consumer protection-related infractions.

Recall that earlier in the year, Kenya Airways violated the rights of Nigeria’s passenger, Gloria Omisore, after she was abandoned while on a transit flight in Kenya. The NCAA fined the airline.
NCAA director of public affairs and consumer protection Michael Achimugu, in a tweet on X on Thursday, revealed that, “after a number of meetings, including a visit to the NCAA by the Kenyan High Commissioner to Nigeria and officials from the airline and JKIA, Kenya Airways has, on Wednesday, September 17, 2025, paid the sanction fee as penalty for the Gloria Omisore and other consumer protection-related infractions.

“As always, NCAA sanctions are not to punish operators, but to help improve their flight operations, especially regarding the safety and passenger handling protocols.

“Kenya Airways has a long-standing relationship with Nigeria, and we look forward to improvements in its Nigerian operations. The sanctions do not diminish the positive aspects of the airline’s operations. This was a case-specific penalty.

“While commending the airline for complying with the determination of the NCAA, we must remind that the timeframe for the resolution of the cases for which this sanction was announced has since elapsed. Therefore, the payment of sanction fines does not conclude the issues.

“The NCAA will follow through and assure passengers and airlines of its commitment to protecting their rights and responsibilities.”