NIMASA Unveils Service Charter For Effective Service Delivery

The Nigerian Maritime Administration and Safety Agency (NIMASA) has unveiled a new Service Charter to guide the operations of the agency for effective service deliveries.

Speaking at the launch of the Service Charter in Abuja on Tuesday, the minister of Marine and Blue Economy, Adegboyega Oyetola, said the launch of the charter was a clear signal that NIMASA is committed to raising its standards of service.

The minister, who was represented by the director of maritime safety and security, Babatunde Bombata, said: “This charter is not just a document; it symbolizes a renewed commitment to service excellence, responsiveness, and continuous improvement within NIMASA. It is a testament to NIMASA’s dedication to providing world-class services to our stakeholders and fostering an environment that encourages sustainable growth in
the blue economy.

“Recently, NIMASA entered into a Performance Bond agreement for Ministerial Deliverables with the ministry of Marine and Blue Economy. Among the three management scorecard priorities outlined in the MDA Performance Management System (MPMS) is the ‘Service Wide Priorities,’ which aims to enhance service delivery throughout the Maritime Sector.

“This Service Charter is thus well-timed and aligned with the overarching objectives of the ministry of Marine and Blue Economy. The Service Charter similarly represents a public bond by NIMASA to provide high-quality, efficient, and transparent services to Stakeholders in the maritime industry and the general public. It outlines the agency’s specific service commitments in areas such as registration, certification, inspection etc. It is also a tool for accountability that sets out clear expectations for stakeholders and provides a mechanism for the agency to measure its performance. This will help to ensure that the agency is meeting the needs of the industry and the public.”

Also speaking, the director-general of NIMASA, Dr. Bashir Jamoh, said: “Today, we gather to launch our Service Charter under the theme ‘Service Redefined.’ This theme encapsulates our commitment to transforming the way we serve our stakeholders, the maritime community, and the Nigerian people as a whole. It reflects our dedication to elevating the standards of service delivery, embracing innovation, and fostering a culture of excellence within our organization.

“As the director general of the Nigerian Maritime Administration and Safety Agency, I am honoured to lead an organization that is committed to redefining the way we deliver services to
our stakeholders. The launch of this Service Charter is not merely a ceremonial event; it signifies a
paradigm shift in our approach to fulfilling our mandate. It also marks a significant step towards achieving our goal of providing world-class services that meet the needs of our stakeholders.”

Chairman of the Senate Committee on Marine and Blue Economy, Senator Wasiu Sani, charged NIMASA to continue to strive for more success, using tools like the IMO standard, “Where are we?”

National coordinator, SERVICOM office in the Presidency, Nnenna Akajemeli, urged NIMASA to ensure the proper utilisation of the service charter as SERVICOM will come back soon to measure the level of its implementation.