• Hausa Edition
  • Podcast
  • Conferences
  • LeVogue Magazine
  • Business News
  • Print Advert Rates
  • Online Advert Rates
  • Contact Us
Saturday, August 9, 2025
Leadership Newspapers
Read in Hausa
  • Home
  • News
  • Politics
  • Business
  • Sport
  • Health
  • Entertainment
  • Opinion
    • Editorial
  • Columns
  • Football
  • Others
    • LeVogue Magazine
    • Conferences
    • National Economy
  • Contact Us
No Result
View All Result
  • Home
  • News
  • Politics
  • Business
  • Sport
  • Health
  • Entertainment
  • Opinion
    • Editorial
  • Columns
  • Football
  • Others
    • LeVogue Magazine
    • Conferences
    • National Economy
  • Contact Us
No Result
View All Result
Leadership Newspapers
No Result
View All Result

NITDA Strengthens Service Level Agreements To Protect IT Consumers

by Innocent Odoh
3 years ago
in News
NITDA
Share on WhatsAppShare on FacebookShare on XTelegram

The National Information Technology Development Agency (NITDA) has strengthened Service Level Agreements (SLA) to address challenges in service delivery in the IT sector, especially to protect consumer rights on products and services.

Advertisement

The director general of NITDA, Kashifu Inuwa, said this in a statement, while welcoming stakeholders to this year’s Consumer Protection Forum organized by the agency in Abuja yesterday. He said the agency through the forum seeks to familiarize stakeholders and consumer with the SLA guidelines to ensure efficient and effective delivery of IT products and services.

The forum is a platform through which NITDA seeks to bring the consumers and vendors of IT products and services together in order to address areas of challenges in service delivery. It is also an avenue to create awareness of Consumer rights on IT products.

The NITDA boss said the task is taken under its mandate of regulation of the IT sector in Nigeria and in furtherance of its Developmental Regulation pillar, which is one of its seven strategic pillars.

“This is more so because of the significant role IT has played in this economy in recent years and the more critical need for the Digital Economy to provide the much needed succor from the prevailing global economic downturn.

RELATED

Flood: Adamawa Gov’t Distributes Relief Items To 4,000 Households

Flood: Adamawa Gov’t Distributes Relief Items To 4,000 Households

10 minutes ago
Northern Govs Mourn Ex-Minister Ogbeh

Northern Govs Mourn Ex-Minister Ogbeh

2 hours ago

“These times are therefore when we need to ensure that there is a viable enabling environment for the Digital Economy to thrive, not just by having innovations in emerging technologies, but ensuring players in the industry thrive under a mutually cohesive environment, hence the need for Service Level Agreements,” he said.

He noted that two weeks ago NITDA had a very successful international conference- the Digital Nigeria International Conference, where the need to pull down barriers which stifle innovation in the Digital Economy, was highly recommended. “The Consumer Protection Forum is a platform to identify such barriers,” he added.

“At previous forums we have been addressing general IT related issues between consumers and service providers. We are now adopting a new approach of resolving specific issues that affect the sector.

“Today, we are addressing a critical issue which emanated from our past consumer protection forum and subsequent complaints within the industry as a result of which NITDA has developed a Guideline for the Introduction of Service Level Agreements (SLA) in Government Information Technology Contracts.

“We intend to familiarize you with the Guidelines today through our experienced resource persons and we believe this will mark the beginning of compliance to better service delivery in the sector,” he added.


We’ve got the edge. Get real-time reports, breaking scoops, and exclusive angles delivered straight to your phone. Don’t settle for stale news. Join LEADERSHIP NEWS on WhatsApp for 24/7 updates →

Join Our WhatsApp Channel




Tags: NITDA
SendShareTweetShare
Previous Post

COP27: Nigeria To Get £95m As UK Raises Climate Adaptation Budget

Next Post

Investors Lose N440bn As NGX Reopens For Physical Trading Activities  

Innocent Odoh

Innocent Odoh

You May Like

Flood: Adamawa Gov’t Distributes Relief Items To 4,000 Households
News

Flood: Adamawa Gov’t Distributes Relief Items To 4,000 Households

2025/08/09
Northern Govs Mourn Ex-Minister Ogbeh
News

Northern Govs Mourn Ex-Minister Ogbeh

2025/08/09
We’re Determined To Sustain Our Gains On Security In Yobe  – Buni
News

Yobe Gov’t Alerts Residents Over Fake Gov Buni’s Facebook Account

2025/08/09
Socialite Cubana Chief Priest Acquires Lavish New Home In Lagos’ ‘Billionaires’ Haven’
Entertainment

‘This Pain Is Really Paining,’ Cubana Chief Priest Explains Absence From Davido’s White Wedding

2025/08/09
BREAKING: Ex-PDP Chairman Audu Ogbeh Dies At 78
News

Nigeria Will Miss Ogbeh’s Wisdom, Experience — Tinubu

2025/08/09
Rights Advocate Agbese Hails Sowore’s Release, Seeks Judicial Reforms
News

Rights Advocate Agbese Hails Sowore’s Release, Seeks Judicial Reforms

2025/08/09
Leadership Conference advertisement

LATEST

Flood: Adamawa Gov’t Distributes Relief Items To 4,000 Households

Northern Govs Mourn Ex-Minister Ogbeh

Yobe Gov’t Alerts Residents Over Fake Gov Buni’s Facebook Account

28-yr-old Japanese Boxer Kotari Dies After fight

Police Arrest 7 Suspected Armed Robbers, Recover Arms In Akwa Ibom

‘This Pain Is Really Paining,’ Cubana Chief Priest Explains Absence From Davido’s White Wedding

Nigeria Will Miss Ogbeh’s Wisdom, Experience — Tinubu

Rights Advocate Agbese Hails Sowore’s Release, Seeks Judicial Reforms

Man Utd Complete £74m Signing Of Sesko From RB Leipzig

Prince Nico Mbarga Biography: Life, Career, Legacy & Net Worth (Updated 2025)

© 2025 Leadership Media Group - All Rights Reserved.

No Result
View All Result
  • Home
  • News
  • Politics
  • Business
  • Sport
  • Health
  • Entertainment
  • Opinion
    • Editorial
  • Columns
  • Football
  • Others
    • LeVogue Magazine
    • Conferences
    • National Economy
  • Contact Us

© 2025 Leadership Media Group - All Rights Reserved.