Rano Air To Stop Discriminatory Policy Against Persons With Disabilities

The management of Rano Air has expressed commitment to dismantle discriminatory policies against persons with disabilities (PWDs).

The decision was the outcome of an ongoing investigation into Rano Air’s alleged discrimination against the Borno State chairman of the Joint National Association of Persons with Disabilities (JNAPWDs), Alhaji Usman Bura Gabai, at the Maiduguri International Airport. He was allegedly denied boarding a Rano Air plane because he was using a wheelchair.

The National Commission for Persons with Disabilities (NCPWD) on March 15 said it was launching a thorough investigation into the matter with a view to diligently gathering all necessary evidence and ensuring a fair and transparent process, including taking appropriate action in accordance with the law.
In a statement signed by the commission’s head of new Media, Faruq Gagarawa, on Friday NCPWD said following the formal investigation into the incident, representatives from Rano Air were invited and the investigative panel extensively discussed the issue.

“In the course of the investigation, the commission requested Rano Air to change its policy that denies persons with disabilities boarding its aircraft.

“We are pleased to report and update the General public as follows: “Rano Air promptly complied, repealing the discriminatory policy and committing to accommodating persons with disabilities. A comprehensive review of Rano Air’s ticketing and booking procedures. The airline has now introduced measures to provide special consideration for persons with disabilities. Rano Air inaugurated a six-person committee to ensure effective implementation of these changes.

“Rano Air is collaborating with the disability commission to train staff on disability laws and regulations to enhance the quality of service, better understanding of the needs of persons with disabilities among the airline’s employees.

“Rano Air has also reviewed its contract with its Passenger Service Agent (PSA) to ensure that the boarding and de-boarding processes comply with disability rights.

“The airline has begun constructing ramps at their offices in line with accessibility protocols, demonstrating their commitment to improving infrastructure for better accessibility,” NCPWD said, adding that it would continue to provide updates on progress of the investigation.

It said the executive secretary of NCPWD, Dr. James Lalu, reaffirmed the commission’s unwavering commitment to enforce disability rights laws and ensuring the rights and dignity of persons with disabilities are upheld.