Stanbic IBTC Pension Managers Restates Commitment To Customer Service

Stanbic IBTC Pension Managers, a subsidiary of Stanbic IBTC Holdings Plc, has reaffirmed its commitment to enhancing customer experience by providing innovative solutions through the self-service channels.

The company in a release said “this is to ensure that customers get the support they need quickly. These self-service options aim to streamline processes and provide easy access to pension management services, reflecting Stanbic IBTC Pension Managers dedication to customer satisfaction and convenience; putting them in control of their financial future.

“One of such channels is MyPension Portal, accessible via the company’s website, offers customers a user-friendly platform to manage their pension details effortlessly. This portal allows for easy updates of personal information, requests for reference letters to submit at schools and embassies, and the ability to switch between investment funds.

It also provides the convenience of accessing and requesting statements at any time, relieving customers of unnecessary stress and paperwork.”

The company added that the Stanbic IBTC Pension Managers module on the Mobile App, enables users to view their pension account balance, track contributions and investment performance, monitor recent transactions and contributions, and receive alerts for important pension account updates.

The chief executive, Stanbic IBTC Pension Managers, Olumide Oyetan reiterated the firm’s dedication to improving pension management by enhancing ease and efficiency.

“By getting acquainted with and utilising these options to their fullest, customers can enjoy the benefits of flexibility and independence,” he stated.

Oyetan further underscored the firm’s commitment to leveraging technology to improve pension management for customers, ensuring the availability of the self-service channels 24/7 for checking account balances, updating personal details, or making enquiries seamlessly.

He said “these self-service channels empower customers to take control of their experience as we aim to meet and exceed their expectations through these user-friendly platforms.”