Tizeti Unveils AI-powered Customer Experience Upgrade

West Africa’s pioneering solar-powered internet provider, Tizeti Network Limited, has launched its New & Awesome (NA) Deal, an Artificial Intelligence (AI)-powered overhaul of its customer experience designed to simplify issue resolution, streamline onboarding, and make payments frictionless for millions of users.
The rollout begins October 1 for its fiber (FreeFiber.Africa) customers, October 15 for wireless wifi (Wifi.com.ng) users, and November 1 for its subscribers in Ghana (GhanaWifi.com).

For 13 years, Tizeti has led with affordability and unlimited internet. With the introduction of FreeFiber.Africa, it delivered unlimited speed, faster than 5G or satellite internet. But connectivity alone was not enough. The company said, it spent the past five months listening to customer feedback, redesigning its service model, and embedding AI into every step of the customer journey, adding that, the result is a system that places more control in the hands of users, eliminates common pain points, and ensures greater transparency.

Under the New & Awesome Deal, it stressed that, customers will now be able to check their connection health, account status, and device performance directly from their phones before even speaking with an agent.

“AI systems instantly identify callers using their Customer Identification Number (CIN), removing the need for lengthy verification. Customers can also track technicians in real time when field visits are required, receive live updates on disruptions through Status.Tizeti.com, and benefit from automated compensation when service issues fall within the ISP’s control,” the firm stated.

Payments, traditionally a friction point, are also streamlined. Through its platform Pay.Tizeti.com, AI agents automatically link transactions to the customer’s CIN, activating accounts instantly, sending receipts by email, and updating expiration dates without delays or manual proof of payment. For ISP customers in Nigeria, this game-changing solution means seamless renewals and faster service continuity.

“At 13 years old, Tizeti is evolving. We pioneered unlimited internet and introduced unlimited speed. Now, we are redefining service itself. The New & Awesome Deal adapts AI tools to give customers control, speed up resolutions, and make the entire experience – from onboarding to payments – simpler, smarter, and more transparent,” said the chief executive officer(CEO) of Tizeti, Kendall Ananyi.

The initiative, he said, underscores Tizeti’s ambition to move beyond providing connectivity into delivering intelligent, user-centered infrastructure. As AI increasingly defines digital life, while the company is betting that customer empowerment and transparency will be the true differentiators in Africa’s broadband market.

The initiative underscores Tizeti’s ambition to move beyond being just a connectivity provider into building a true platform play – an ecosystem where broadband is only an enabler. Globally, leading telcos have already made this shift:

Tizeti’s bet is that Africa’s next leap will follow this path – where connectivity becomes the baseline, and value comes from intelligent, user-centered infrastructure that empowers customers to manage their services, pay seamlessly, and tap into AI-driven digital tools