For insuring with the company for over 20 years, Unitrust Insurance Company Limited has rewarded 43 companies and individuals.
The companies and individuals were celebrated at the company’s 2025 Customers’ Night held recently in Lagos.
Speaking on this development , the managing director/CEO, Unitrust Insurance, Arowojolu Adedayo, explained the importance of customers to any business, adding that, no business can survive nor thrive without the support of customers..
“Since the commencement of Unitrust Insurance Company Limited operation in February 1986, and our brief period of transition to Saham Unitrust Insurance Company Limited, it is heartwarming to note that most of our customers had stood by us and exhibited unwavering loyalty to the Unitrust brand,” he stressed.
Saying the business environment is constantly changing, so are customers’ expectations, he added that, “to ensure that we meet our customers’ expectations, we are constantly reviewing our processes and value proposition to guarantee the delivery of excellent service to our cherished customers.”
Speaking on the 48 hours Claims Settlement After Receipt of Discharged Vouchers (DV), he said, in the last two years, this has been its service promise to its customers. Realising that prompt claims settlement is the hallmark of any serious insurance company, he added that, “we have put in place internal processes that has supported us in delivering this service promise to all our customers. I believe most of you here tonight can attest to this.”
As a testament to this commitment, he said, the insurer paid a total claim of over N9billion in 2024 as it is also reaching out to customers with outstanding claims to document their claims to enable the insurer to settle them without further delays.
To minimise the process of claims documentation, he said, the underwriter has embarked on the deployment of Webplug Application, an application to fast-track claims process from notification to offer of settlement with a view to minimising the entire claims turnaround time and further improve customer experience.
On deployment of UNIS (WhatsApp Chatbot), he said, UNIS is an AI application for onboarding new motor policies, thus, encouraging policyholders to use these applications and enjoy the experience of seamless service delivery.
Aside from the improvement in claims’ services, he said, “we are constantly improving our interactions and engagements with our customers in order to guarantee value for money. Such engagements have led to risk advisory services, implementation of risks improvement measures such as conducting free training of drivers to minimize operational losses and disruptions of business activities. We promise to continue to do this to guarantee a win-win relationship.”
Upon assent of requisite authorities of the New Insurance Bill, insurance companies in Nigeria will be expected to increase their minimum capital requirements and that, for Non-Life Companies such as Unitrust Insurance Company Limited, its minimum capital requirement has been increased to N15 billion from current N3 billion.
I am happy to inform you that our current position is more than N30 billion and you can be rest assured that your risks are secured with Unitrust., he said.
