Jos Electricity Distribution Plc (JED Plc) has clarified that recent deductions observed by customers during electricity vending are part of a structured debt recovery scheme aimed at settling outstanding balances.

Speaking on Thursday, Mrs. Saratu Dauda, JED’s Head of Corporate Communications, explained that the initiative covers metered customers across the company’s franchise areas, designed to improve billing transparency and ensure a sustainable electricity supply.

“The deductions observed during vending transactions represent repayment contributions toward outstanding balances, while the remaining value is credited as electricity units,” Dauda said.

She added that the scheme includes both customers with previously accumulated unpaid bills and those yet to pay for preloaded energy units issued via prepaid meters, with allocations typically ranging from 20 to 100 units depending on meter type.

Under the plan, repayments are structured through point-of-vending deductions, with a flexible repayment schedule allowing monthly contributions starting from ₦2,000, depending on the total debt owed.

Dauda further highlighted support mechanisms for customers, including dedicated customer care channels across all franchise areas to address enquiries, complaints, and account reconciliations.

“JED remains committed to a transparent, fair, and customer-centric process and will continue to engage openly with its customers to address concerns and build trust,” she said.

The announcement comes after growing concern among JED consumers in the Jos-Bukuru metropolis regarding the issuance of ‘indebtedness’ messages during vending.