• Hausa Edition
  • Podcast
  • Conferences
  • LeVogue Magazine
  • Business News
  • Print Advert Rates
  • Online Advert Rates
  • Contact Us
Monday, August 25, 2025
Leadership Newspapers
Read in Hausa
  • Home
  • News
  • Politics
  • Business
  • Sport
  • Health
  • Entertainment
  • Opinion
    • Editorial
  • Columns
  • Football
  • Others
    • LeVogue Magazine
    • Conferences
    • National Economy
  • Contact Us
No Result
View All Result
  • Home
  • News
  • Politics
  • Business
  • Sport
  • Health
  • Entertainment
  • Opinion
    • Editorial
  • Columns
  • Football
  • Others
    • LeVogue Magazine
    • Conferences
    • National Economy
  • Contact Us
No Result
View All Result
Leadership Newspapers
No Result
View All Result

PenCom Launches Charter To Enhance Service Delivery

by Mark Itsibor
11 months ago
in Business
Pencom
Share on WhatsAppShare on FacebookShare on XTelegram

The National Pension Commission (PenCom) has unveiled a new Service Charter and Framework for the commission and the entire pension industry for effective service delivery to their stakeholders.

Advertisement

Acting director-general of PenCom, Ms Omolola Oloworaran, said the Service Charter was designed to define clear service delivery expectations, both for PenCom staff and Pension Fund Administrators (PFAs) and other operators the commission oversees.

“It sets the benchmarks that will govern our interactions and ensure that the trust placed in us by the Nigerian public is maintained and continually enhanced,” the DG stated on Thursday at the launching of the new document to mark the 2024 customer service week.

She told the gathering at the commission’s headquarters that PenCom has an unwavering commitment to ensuring that the services provided to all stakeholders—especially pension contributors and retirees —are not only efficient but also uphold the highest standards of professionalism, transparency, and responsiveness.

“Today’s launch represents a pivotal step forward in strengthening this commitment,” she said while emphasising that excellent service delivery is not just a regulatory requirement — it is a key driver of confidence in the pension system. “The security of retirement savings depends heavily on the trust and confidence that contributors and retirees have in the institutions managing their pensions.”

RELATED

JUST-IN: NAICOM Revokes Operational Licenses Of Niger Insurance, Standard Alliance

Delayed Guidelines Drag Insurance Recapitalisation Process

15 hours ago
Large-cap Stock Drives Local Bourse To N180bn Gains

Shareholders Get N117.86bn Half-year Dividends From 12 Listed Firms

15 hours ago
ADVERTISEMENT

Ms Oloworaran said the new charter will guide staffers of the commission in the journey toward continuous improvement in the service they provide to all Nigerians. “Let us work together to ensure that these commitments are realized, delivering a pension system that not only meets but exceeds the expectations of our contributors.”

Meanwhile, PenCom has also announced the automation of pension clearance certificate, a service delivery measure that was designed to ensure that employers also fulfil their obligation to their employees. The commission said the initiative would be implemented from next year.

“Starting from next year, employers can sit in the comfort of their homes and offices, apply for these pension certificates, upload the necessary documentation, and wait within five working days to receive their pension clearance certificate.

ADVERTISEMENT

“Based on the commission’s renewed strategy to improve its services, the whole process of issuing pension compliance certificates has been automated. And starting from next year, employers can sit in the comfort of their homes and offices, apply for these pension certificates, upload the necessary documentation, and wait within five working days to receive their pension clearance certificate. The process has been automated, and like I said, it’s all part of the effort of the Commission to ensure that it improves its services,” the commission stated.


Join Our WhatsApp Channel

Nigerians can now earn US Dollars monthly by acquiring domains cheaply and reselling for profits up to $18,000 (nearly ₦30Million). Beneficiaries include professionals, entrepreneurs, civil servants and more. Click here to start.


Tags: PenCom
SendShare10171Tweet6357Share
ADVERTISEMENT
Previous Post

Federal Gov’t Mulls Stiffer Penalties For Abuse Of National Flag, Symbols

Next Post

Be Sensitive To Nigerians’ Plight, Review Multiple Taxes, Reps Urge Federal Gov’t

Mark Itsibor

Mark Itsibor

Mark Itsibor is a journalist and communication specialist with 10 years of experience, He is currently Chief Correspondent at LEADERSHIP Media Group and writes on Finance, Economy, Politics, Crime, and Judiciary. He has a B.Sc in Political Science, Post Graduate Diploma in Journalism (Print), and B.A in Development Communication. His Twitter handle is @Itsibor_M

You May Like

JUST-IN: NAICOM Revokes Operational Licenses Of Niger Insurance, Standard Alliance
Business

Delayed Guidelines Drag Insurance Recapitalisation Process

2025/08/25
Large-cap Stock Drives Local Bourse To N180bn Gains
Business

Shareholders Get N117.86bn Half-year Dividends From 12 Listed Firms

2025/08/25
UBA Bank plc
Business

UBA Customers To Win N150m In Super Savers Promo

2025/08/25
Bureau Rate NIMASA High On Public Service Reforms
Business

NIMASA, Engineers Strengthen Collaboration For Blue Economy Growth

2025/08/25
Ojulari’s First 100 Days at NNPC Ltd: A Bold Start Anchored On Reform, Transparency, And Clean Energy
Business

After 3 Misses, NNPC Sets Nov For AKK Gas Pipeline Completion

2025/08/25
Job Losses: 483,464 Persons Withdraw N247.47bn From Pension Savings
Business

Board Inauguration Beyond Our Control, PenCom Responds To NLC

2025/08/25
Leadership Conference advertisement

LATEST

Veteran Juju Music Star Ahuja Bello Dies

3 Farmers Die, 17 Rescued As Boat Capsizes In Borno

ASUU Warns Federal Gov’t Over Unresolved Demands

ACF: PDP, Other Parties’ Zoning Not Covered By Constitution

Wike Vindicated Over PDP Zoning Of Presidency To South, Party Chair To North — Aide

OOPL Operation: Court Jails 5 More Internet Fraudsters

Federal Gov’t Signs BASA Agreement For Direct Flights To Brazil

Shettima Hails Zulum At 56

Federal Gov’t Issues Fresh Flood Alert To 9 Northern States

Kano Gov’t Denies Alleged Diversion Of Public Funds By Gov’s Top Aide

© 2025 Leadership Media Group - All Rights Reserved.

No Result
View All Result
  • Home
  • News
  • Politics
  • Business
  • Sport
  • Health
  • Entertainment
  • Opinion
    • Editorial
  • Columns
  • Football
  • Others
    • LeVogue Magazine
    • Conferences
    • National Economy
  • Contact Us

© 2025 Leadership Media Group - All Rights Reserved.