• Hausa Edition
  • Podcast
  • Conferences
  • LeVogue Magazine
  • Business News
  • Print Advert Rates
  • Online Advert Rates
  • Contact Us
Tuesday, September 2, 2025
Leadership Newspapers
Read in Hausa
  • Home
  • News
  • Politics
  • Business
  • Sport
  • Health
  • Entertainment
  • Opinion
    • Editorial
  • Columns
  • Football
  • Others
    • LeVogue Magazine
    • Conferences
    • National Economy
  • Contact Us
No Result
View All Result
  • Home
  • News
  • Politics
  • Business
  • Sport
  • Health
  • Entertainment
  • Opinion
    • Editorial
  • Columns
  • Football
  • Others
    • LeVogue Magazine
    • Conferences
    • National Economy
  • Contact Us
No Result
View All Result
Leadership Newspapers
No Result
View All Result

Tough Times Await Local Airlines As Stakeholders Support Sanctions Over Ticket Refunds

by Yusuf Babalola
9 months ago
in Business
Share on WhatsAppShare on FacebookShare on XTelegram

Tough times currently await domestic airlines operators as the Nigerian Civil Aviation Authority (NCAA), has threatened sanction over their refusal to promptly refund ticket payments of cancelled flights to passengers.

Advertisement

Local Airlines in Nigeria are Air Peace, Aero Contractor, ValueJet, Arik Air, Max Air, Ibom Air, United Nigeria, XEJet, Green Africa, among others.

The NCAA in response to a complaint against Air Peace airline by one of the airline’s passengers, @alwaiz_tbamz on X formerly twitter.

“@flyairpeace  Part 19 compels that reimbursement be made within 14 days of full cost of the unutilised tickets if payment was made by electronic bank transfer,”

Aviation experts have also supported the NCAA’s sanctions on airlines, saying that will sanitise the system and end impunity of the local airlines operators.

RELATED

Kogi Communities Benefit From Dangote Cement’s Scholarship Awards

Kogi Communities Benefit From Dangote Cement’s Scholarship Awards

3 hours ago
Investors Reap N4.43trn Profit From Equities In 2 Months

NGX Suspends Trading In 3 Firms’ Shares

3 hours ago
ADVERTISEMENT

Speaking, a retired Captain warned that except for the NCAA standing its feet and making one of the airlines a scapegoat, they won’t take the system seriously.

“The NCAA must stop the rhetoric and place heavy sanctions on one of the airlines so that they (Local Airlines) will take the agency seriously.

“They will cancel the flight, still hold passengers’ money, that is an act of dishonesty, you shouldn’t charge for service not rendered,” the retired Captain who craved anonymity said.

ADVERTISEMENT

Recall that director of Public Affairs and Consumer Protection, NCAA, Michael Achimugu, has said that ticket refund compliance is central to the agency’s consumer protection mandate.

“The time has come for airlines to adhere strictly to the refund timelines. Failure to comply will attract immediate sanctions under Part 19 of the regulations,” he said.

Achimugu emphasised the stipulations outlined in Part 19 of the NCAA Regulations 2023, which are designed to uphold passenger rights.

According to the regulation, refunds for tickets purchased with cash must be processed immediately, while refunds for electronic payments, such as mobile apps and internet banking must be completed within 14 days.

He cited a recent incident involving Air Peace, which exceeded the stipulated refund timeframe, compelling the NCAA to demand swift compliance. This, he noted, serves as a warning to all operators.

“The incident has triggered the regulator to take decisive action against any form of non-compliance,” he added.

Over the past year, the NCAA has worked to improve passenger experiences while fostering cooperation with airlines.

 

Achimugu acknowledged that most airlines have been responsive, leading to better service delivery and a stronger relationship between operators and regulators.

 

However, he declared that the era of leniency is over. “Airlines that fail to meet the refund timelines outlined in the NCAA Regulations 2023 will face sanctions,” Achimugu said.

 

He urged airlines to view compliance as an opportunity to rebuild trust with passengers, describing ticket refunds as “low-hanging fruits” that require immediate attention despite operational challenges.

 

He reassured passengers that the NCAA remains committed to protecting their rights and has facilitated substantial refunds and rebates in the past.

 

He noted that while passengers may not fully grasp the complexities of aviation operations, refunding due payments promptly is a basic expectation.

 

The NCAA director commended the minister of Aviation and Aerospace Development,  Festus Keyamo, and the NCAA acting director general, Capt. Chris Najomo for their dedication to advancing the aviation industry.

 

“Their commitment to implementing the minister’s five-point agenda and the 2024 Action Plan, which emphasise ease of doing business and support for domestic carriers, has garnered praise from the Airline Operators of Nigeria (AON),” Achimugu said.

 

He also reaffirmed the NCAA’s determination to ensure accountability within the sector, adding that the Consumer Protection Department has worked extensively to educate passengers and support operators.


Join Our WhatsApp Channel



Tags: Nigerian Civil Aviation Authority (NCAA)
SendShare10172Tweet6358Share
ADVERTISEMENT
Previous Post

‘Go To Hell’, Edo APC Chair Responds To Okpebholo’s Critics Over Budget Presentation Stuttering

Next Post

Soludo Does Not Believe In Palliatives Sharing – Commissioner

Yusuf Babalola

Yusuf Babalola

You May Like

Kogi Communities Benefit From Dangote Cement’s Scholarship Awards
News

Kogi Communities Benefit From Dangote Cement’s Scholarship Awards

2025/09/02
Investors Reap N4.43trn Profit From Equities In 2 Months
Business

NGX Suspends Trading In 3 Firms’ Shares

2025/09/02
Global Financial Systems: Shettima Champions Fair Treatment For African, Caribbean, Pacific States
News

Nigeria Economic Society Seeks Inclusive Growth, Honours Shettima, Others

2025/09/02
Phone Users Choose Data Calls Over Voice Amid High Tariffs
News

Phone Users Choose Data Calls Over Voice Amid High Tariffs

2025/09/02
DMO Opens September FGN Savings Bond
News

DMO Opens September FGN Savings Bond

2025/09/02
Equities Market Opens September Trading With N362bn Loss
News

Equities Market Opens September Trading With N362bn Loss

2025/09/02
Leadership Conference advertisement

LATEST

The Digital Battlefield: How Cybersecurity Is Shaping Global Politics In 2025

Schneider Electric Empowers IT Partners In Nigeria

Wike, Loyalists Give Conditions For PDP Convention To Hold

Why We Picked Only Amusan, Burme, 13 Others For World Championships – Alli

MTN Nigeria Renews Commitment To Growing Nigerian Football

NSC Urged To Dissolve National Sports Federation Boards

9th NYG: Dominant Edo Crowned Weightlifting Champions

Zenith Bank/NBBF Women’s Basketball League: Titans, First Bank, 6 Others Qualify For Lagos Finals

Tinubu’s Government Will Transform Nigerian Sports Sector – Dare

NYG: Kwara’s Physically Challenged Student Lifts 71kg To Win Gold Medal

© 2025 Leadership Media Group - All Rights Reserved.

No Result
View All Result
  • Home
  • News
  • Politics
  • Business
  • Sport
  • Health
  • Entertainment
  • Opinion
    • Editorial
  • Columns
  • Football
  • Others
    • LeVogue Magazine
    • Conferences
    • National Economy
  • Contact Us

© 2025 Leadership Media Group - All Rights Reserved.