Yuletide: Consumer Protection Commission Cautions Road Transporters Against Arbitrary Fare Hike

The The Federal Competition and Consumer Protection Commission (FCCPC) has cautioned inter-city road transport operators against arbitrary and unexplained fare increases during the ongoing yuletide travel period, following a surge in consumer complaints across several parts of the country.

The Commission on Sunday, said it recognised that seasonal demand, operational pressures and other legitimate cost factors might affect transport pricing.

However, it stressed that consumers are entitled to clear, accurate, and timely information on fares before travel.

“Any fare adjustment must therefore be transparently communicated and applied fairly,” according to a statement signed by FCCPC’s director, Corporate Affairs, Ondaje ljagwu.

The FCCPC also noted that these complaints are arising at a time when there are reports of reductions in the pump price of premium motor spirit across parts of the country. While fuel cost is only one of several inputs that may influence transport fares, increases that are not adequately explained or disclosed raise valid concerns regarding consumer protection.

Commenting on the development, Tunji Bello, Executive Vice Chairman and Chief Executive Officer of the FCCPC, stated that the Commission was closely monitoring market conduct throughout the festive season and had intensified its engagement with transport unions, park managers, and operators nationwide.

He explained that these engagements are preventive in nature and aim to encourage responsible pricing practices, voluntary compliance, and orderly market behaviour.

Bello clarified that price increases are not, in themselves, unlawful. However, conduct that exploits consumers or takes unfair advantage of heightened seasonal demand may attract regulatory attention under the Federal Competition and Consumer Protection Act (FCCPA) 2018.

He further noted that practices such as inadequate fare disclosure, coercive conduct, or coordinated pricing arrangements among operators to the detriment of consumers will be subject to strict regulatory scrutiny. Where cases of violation are established, he warned, culprits face stiff penalties.

Consumers are advised to confirm fares before travel, retain evidence of payment, and report any suspected unfair practices to the Commission through its complaint portal at complaints.fccpc.gov.ng or via the hotlines 0805 600 3030 and 0805 600 2020.