The Federal Airports Authority of Nigeria (FAAN), over the weekend declared war against touting, extortion and illicit activities across the nation’s seaports.
In an interview with journalists, the managing director of FAAN, Olubunmi Kuku, declared that she will personally engage with all government agencies operating at the airports to ensure compliance with the anti-touting and anti-extortion measures.
According to Kuku, the authority will establish magistrate courts at international airports to expedite the legal process for prosecuting offenders.
She further expressed deep concern over the ongoing harassment and extortion of passengers at the airports, emphasizing her commitment to creating a seamless and pleasant experience for travelers.
“As a result, my administration has launched an extensive campaign to crack down on these illegal activities. To spearhead this initiative, Henry Agbebire, director of Special Duties at FAAN, has been appointed as the chairman of the task force,” Kuku stated.
Kuku, who warned all airport personnel, including FAAN staff, stressed that the era of business as usual is over and highlighted the administration’s zero-tolerance policy towards misconduct.
“Strict disciplinary actions would be taken against anyone found engaging in illicit practices because the era of business as usual is over and this highlighted the administration’s zero-tolerance policy towards misconduct.
“Also, we have plans to establish magistrate courts at international airports to expedite the legal process for prosecuting offenders. The task force has been mandated to enforce discipline among airport staff and maintain a culture of professionalism at all levels,” she stated.
In addition, dedicated phone lines and QR codes will be set up to provide passengers with a means of providing feedback on their airport experience. Furthermore, Mrs. Kuku emphasized that all airport personnel must prominently display their on-duty cards and name tags for easy identification and accountability.
In conclusion, Kuku reiterated FAAN’s commitment to delivering exceptional service and ensuring a safe and secured environment for all passengers and airport users.
