As 15 departments receive copies of their standard operating procedures, the Federal Capital Territory Authority (FCTA) has threatened to withhold overheads of secretariats, departments, and agencies (SDAs) who fail to secure their operating procedures, as the documents were subject to periodic reviews.
Permanent secretary of FCTA Olusade Adesola stated this while performing the sign-off ceremony in Abuja on Tuesday. Adesola said the implementation of the SOPs expected for commencement next January was a testament to FCTA’s willingness to adapt to change and modernization and would remarkably transform the way FCTA functions.
Adesola said putting together the document was a reflection of FCTA’s commitment to upholding the highest standards of governance and to serving the people with the highest level of integrity.
“As we gather here to sign off on these SOPs, we are embarking on a journey towards a more efficient, accountable, and citizen-centric government.
“These SOPs will provide a framework for our departments to operate consistently, ensuring that our services are delivered promptly, uniformly, and with the utmost professionalism.
“SOP’s implementation would also reduce ambiguity, minimizing errors, and promoting a culture of continuous improvement of service delivery in the FCT, thereby laying the foundation for a more streamlined and transparent functioning of our various departments,” he said.
The acting director of FCTA department of reform coordination and service improvement, Dr. Jumai Ahmadu explained that the standard operating procedures journey started as a result of the federal government’s resolve to digitise civil service for more effectiveness and efficiency in line with the Federal Civil Service Strategy and Implementation Plan (FCSSIP25).
She said the implementation of the SOP was also a prerequisite for the deployment of Performance Management Systems (PMS).
Ahmadu, while corroborating Adesola, revealed that the journey of SOP began in May 2022, and was designed to provide a framework for consistency and professionalism across all departments, ensuring that our services are delivered promptly and uniformly.
“They signify our commitment to upholding the highest standards of governance and serving our citizens with integrity”, she assured.
