First Bank of Nigeria has inaugurated a fully automated Digital Experience Centre at Bayero University Kano (BUK) to improve customer service through technology-driven banking.
During the inauguration, the group head of Branch Operations and Services, Mrs Abimbola Ajayi, said the centre represents the bankās push towards full digital transformation and enhanced convenience for customers.
She said the facility would operate 24 hours daily and offers a range of self-service options, including cash deposits, withdrawals, fund transfers and card issuance ā all without direct human assistance.
āBeyond regular banking, this centre allows users to explore, learn and perform transactions independently in a safe and interactive environment,ā she said.
She explained that while the centre is designed for seamless self-service, support staff are on standby to assist customers when necessary.
While addressing concerns about network reliability, she assured users of improved connectivity and consistent service delivery, noting that the choice of BUK as the host location was deliberate, given the technology-inclined student community whose feedback would help the bank refine its digital solutions.
While pointing out that the centre is the second of its kind in Northern Nigeria, Mrs Ajayi emphasised that the bank remained a digitally driven, customer-focused brand dedicated to providing round-the-clock, innovative banking experiences.
In his remarks, BUK vice chancellor, Prof Haruna Musa, who was represented by the deputy vice chancellor, Research and Development, Prof Amina Mustapha, lauded the initiative and urged staff and students of the institution to ensure judicious use of the facility.
