Mantrac Nigeria, has launched its new digital service centre to boost equipment uptime across Nigeria and West Africa.
This strategic investment underscores Mantrac’s commitment to innovation and customer-centric service, offering a new benchmark in remote diagnostics, technical support, and equipment uptime across Nigeria and the wider West African region.
The centre located in Lagos, serves as a remote command centre, enabling expert support for hundreds of customer sites across diverse industries, from mining and construction to oil & gas and agriculture.
The centre is fully equipped with advanced diagnostic technology, high-speed connectivity, and a dedicated team of certified engineers and technical advisors trained in real-time troubleshooting and Cat telematics.
Mantrac stated that the Digital Service Centre allows the Company to monitor equipment performance remotely, conduct virtual inspections, and proactively respond to faults or irregularities before they lead to breakdowns, a significant advancement in reducing downtime and operational risk for customers working in hard-to-reach or hazardous locations.
Speaking to Media yesterday in Lagos, managing director of Mantrac Nigeria, Emad Adeeb stated that “this facility reflects our long-term vision to redefine after-sales service in the market.”
He said “by combining Caterpillar’s world-class technology with local expertise, we are ensuring customers get immediate, intelligent support, no matter where they are. This is about empowering productivity and building stronger partnerships.”
The COO of Mantrac Group, Nigel Lewis said, “the launch of this centre is a major milestone not just for Nigeria but for our entire Group.
“It is an example of how we are harnessing digital solutions to improve customer outcomes, enhance operational safety, and create a sustainable service model that will shape the future of our industry.”
The director Distribution, Eastern Africa at Caterpillar Inc, Stephane Latini, noted that “Caterpillar is proud to support Mantrac on this innovative initiative.”
Latini added that “digital service solutions are transforming how we support our customers globally, and this new centre ensures that Nigerian and West African businesses can maximise equipment performance, productivity, and uptime with the latest Caterpillar technology.”
The Digital Service Centre offers a comprehensive suite of capabilities designed to enhance the efficiency and longevity of Caterpillar equipment.
This is part of Mantrac Nigeria’s wider digital transformation roadmap, which includes the deployment of machine connectivity solutions, predictive maintenance programmes, and enhanced training for field service teams. The new centre not only improves the speed and accuracy of technical response but also contributes to a sustainable service model by reducing the need for frequent field travel.
Mantrac Nigeria, established in 1990, is the authorized dealer for Caterpillar, SEM, and Perkins products in Nigeria, providing heavy equipment sales, service, and power solutions.
