ADVERTISEMENT
  • Hausa Edition
  • Podcast
  • Conferences
  • LeVogue Magazine
  • Business News
  • Print Advert Rates
  • Online Advert Rates
  • Contact Us
Friday, September 19, 2025
Leadership Newspapers
Read in Hausa
  • Home
  • News
  • Politics
  • Business
  • Sport
    • Football
  • Health
  • Entertainment
  • Education
  • Opinion
    • Editorial
    • Columns
  • Others
    • LeVogue Magazine
    • Conferences
    • National Economy
  • Contact Us
No Result
View All Result
  • Home
  • News
  • Politics
  • Business
  • Sport
    • Football
  • Health
  • Entertainment
  • Education
  • Opinion
    • Editorial
    • Columns
  • Others
    • LeVogue Magazine
    • Conferences
    • National Economy
  • Contact Us
No Result
View All Result
Leadership Newspapers
No Result
View All Result

AFTER SYSTEM UPGRADES…Bank Customers Lament Persistent Failed Transactions

Express frustration, count losses | Banks foot-drag over issues, queries as reconciliation takes weeks

by Zaka Khaliq, Wilfred Lorun and Muiz Adeshina
10 months ago
in Cover Stories
Share on WhatsAppShare on FacebookShare on XTelegram

Bank customers are reportedly groaning under the strain of numerous failed transactions within the banking system.

Advertisement

While some unresolved issues persist, customers who have successfully resolved their cases claim they often had to lodge the same complaint multiple times before achieving a reversal.

Affected customers who spoke to LEADERSHIP yesterday called on banks to improve customer service delivery, lamenting that complaints were rarely attended to promptly. They argued this trend was prevalent across all central banks in the country.

LEADERSHIP’s investigations across banks in the Lagos and Ogun state metropolises yesterday revealed that 50 to 60 per cent of customers physically present in banking halls were there to lodge complaints about transaction issues.

Experts have attributed the recent surge in failed transactions to ongoing upgrades to banking apps and software systems undertaken by central commercial banks in the country.

Related News

Federal Government, States, Others Share N2.225trn August Revenue

24 hours ago

Bandits Demand Schools, Hospitals, Grazing Reserve – Katsina Government

24 hours ago

Consequently, findings indicate that it often takes weeks—and, in some cases, months—to resolve failed transactions.

For instance, Ogunbowale Roqib, a Lagos resident, recounted initiating a transaction worth ₦2 million to restock his shop. His account was debited, yet the beneficiary did not receive the money and subsequently refused to release the goods.

For three weeks, Ogunbowale repeatedly visited the bank to lodge complaints. On each occasion, he was assured the issue would be resolved within five working days—an assurance that proved false until his third attempt. By then, his business had already suffered significant setbacks, as he lacked funds to restock until the reversal was processed.

Another victim, Miss Blessing Oluwa Damilola, a National Youth Service Corps (NYSC) member, expressed her frustration:

“I transferred money to my friend. She later called to say she hadn’t received it, even though I got an email confirming the debit from my account. I went to the bank and complained to customer service, who said it was a technical issue that would be resolved within five working days.

“I then tried to withdraw cash from a Point of Sale (PoS) outlet, but the transaction was declined. The following day, I received a message from the bank and noticed I’d been debited again for the same transaction.”

Similarly, Mr Edwin Aondofa, another dissatisfied customer, shared his experience:
“When I made a complaint, the bank’s response was, ‘We are working with the relevant party to resolve the issue within three to four working days.’”

For Bunmi Omisaki, transportation costs added to the ordeal.

He said: “I tried transferring money to my brother, but the transaction failed. I’ve been coming to the bank for three days to resolve it, but they keep telling me they’re working on it. I’ve already spent so much on transport. Only God can deliver me from this.”

Efforts to obtain reactions from bank representatives proved unsuccessful, as messages sent to the spokespersons of about ten banks remained unanswered at the time of filing this report.

Join Our WhatsApp Channel

Tags: nigerian banksThe Point of Sale (POS)
SendShare10218Tweet6386Share

Other News Updates

Cover Stories

Federal Government, States, Others Share N2.225trn August Revenue

2025/09/18
Cover Stories

Bandits Demand Schools, Hospitals, Grazing Reserve – Katsina Government

2025/09/18
Cover Stories

Reactions As Tinubu Ends Emergency Rule In Rivers

2025/09/18
Cover Stories

BREAKING: Tinubu Lifts State Of Emergency On Rivers, Restores Democratic Rule

2025/09/17
Cover Stories

12 Banks Clear Recapitalisation Hurdle Ahead Of March 31 Deadline

2025/09/17
Cover Stories

Reactions Trail JT Useni’s London Property Controversy

2025/09/17
Leadership Conference advertisement

LATEST

Haaland Scores Landmark Goal As City Beat 10-man Napoli In Champions League

Rashford Scores Twice As Barca Beat Newcastle In Champions League Opener

Court Martial Sentences Soldier To Death For Murder

2025 Budget: N’Assembly Seeks Withdrawal Of Contract Circulars

Fubara’s Whereabout Unknown Day After Reinstatement

Wike Defends Midnight Meeting With Fubara Over Rivers Election

Emergencies: ONSA Leads Simulation Exercise To Test National Response Preparedness

Wike Assures Of Non-interference In Fubara’s Choice Of Cabinet

Kwara Government Relocates NYSC Camp Over Insecurity

Sports Reform At Heart Of Nigeria’s 2030 Games Bid ¬— Presidency

© 2025 Leadership Media Group - All Rights Reserved.

No Result
View All Result
  • Home
  • News
  • Politics
  • Business
  • Sport
    • Football
  • Health
  • Entertainment
  • Education
  • Opinion
    • Editorial
    • Columns
  • Others
    • LeVogue Magazine
    • Conferences
    • National Economy
  • Contact Us

© 2025 Leadership Media Group - All Rights Reserved.