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No Debt Cancellation For Subscribers, MTN Clarifies

by Royal Ibeh
2 years ago
in Business
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Service provider, MTN Nigeria, has affirmed that subscribers whose debts were initially cancelled will still have to pay them, once the system issue is resolved.

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Recall that in the early hours of Saturday, MTN subscribers took to social media platforms to celebrate their debt cancellation.

In its reaction after a ‘system glitch’, which caused a cancellation in the debt of subscribers owed to the company, MTN in a post on X, stated that a glitch was responsible for the cancellation adding that balances will reflect accurate figures once the problem is solved.

The statement reads: “MTN Nigeria Communications Plc can confirm a system glitch impacting balance enquiries. As a result, some customers may receive error messages showing that their balances have been cleared.

“This is not the case and all balances will reflect accurate figures once the problem is resolved.

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