NOUN Reaffirms Commitment To Student Satisfaction

The Vice-Chancellor of the National Open University of Nigeria (NOUN), Professor Olufemi Peters, has assured students that the management is working diligently to address their concerns regarding exams, course materials, technical glitches with the university portal, and more.

In a virtual town hall meeting with students on Saturday, September 21, 2024, Peters stated, “One of the primary challenges students face is Computer-Based Tests (CBT) due to inadequate guidance and a lack of familiarity with exam procedures.”

He acknowledged the issues with CBT but assured students that improvements are underway, particularly regarding the transition of course materials.

According to him, “The University Senate’s initial response was to cancel all TMA scores of the affected students. However, rather than awarding them zero marks, it was decided to adjust their examination scores, allowing students to be graded out of 100 instead of the usual 70 or 60.”

He emphasised the university’s commitment to upholding the integrity of its academic processes, adding, “We will take similar decisive actions if necessary, as it is vital to protect the integrity of our academic certificates and the reputation of the institution.”

Peters also addressed the delays in refunding leftover funds in students’ wallets, citing the need for a thorough verification process before disbursements can be approved.

He revealed that the university is exploring options to personalize the delivery process while keeping production costs manageable, stating, “We must ensure materials are distributed effectively without waste, as volume plays a crucial role in production costs.”