SeamlessHR, has restated its commitment to exceptional customer service, rooted in the principles of understanding the customer’s journey, segmenting customers based on unique needs and managing customer perception positively.
The Company stated this, as it joined the global celebration of Customer Service Week 2023 themed, ‘Team Service’.
The annual celebration, which is marked by the pledge of organisations to deliver exceptional customer experiences, aligns perfectly with SeamlessHR’s dedication to customer success and productivity.
In a statement to LEADERSHIP, the director of Customer Success, Toun Akinsunmi emphasised the paramount importance of organisational culture in delivering exceptional customer service.
She stated, “within our organisation, we firmly believe that every team member, regardless of their position, plays a pivotal role in providing top-tier service to our valued customers. Our unwavering commitment to delivering extraordinary customer experiences is deeply rooted in our corporate culture, where we understand that customer satisfaction is not merely a goal but an integral part of our identity and mission.”
Acknowledging that not all customers are alike, she said “SeamlessHR has implemented a segmentation strategy based on unique needs and preferences. This thoughtful categorisation empowers the company to tailor interactions, ensuring each customer receives precisely what they require.”
The statement concluded with SeamlessHR expressing gratitude to every member of its customer service team and all customer service professionals who continually provide exceptional service.
SeamlessHR reaffirmed its dedication and unwavering commitment to improving the productivity of African businesses through digital transformation.
SeamlessHR is Africa’s payroll and HR technology company, focused on helping businesses manage their entire HR and Payroll lifecycle from hire to retirement, with cutting-edge technology solutions.
With nearly 1,000 medium to large enterprises across over 20 countries, the company has offices in Nigeria, Ghana, Kenya and recently commenced operations in Botswana.
The company recently raised $10 million in a Series A round of funding to double down on its impressive pan-African expansion and build out new embedded finance products.
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